Privacy Policy
Effective Date: June 26, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Bloom Garden Studio collects, uses, discloses, stores, and protects personal information in connection with its garden-related services, including consultations, garden design, landscaping support, plant selection guidance, maintenance planning, customer communications, and related business activities.
Maple Bloom Garden Studio is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.
Business and contact details:
- Legal name: Maple Bloom Garden Studio
- Address: 2140 4th Avenue W, Vancouver, BC V6K 1N8, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4596
2. Data Collection and Processing
Maple Bloom Garden Studio may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law.
The types of personal information we may collect include:
- Contact details, such as name, email address, phone number, mailing address, and preferred communication method;
- Service-related information, such as project details, property information, garden preferences, plant preferences, budget range, and scheduling information;
- Billing and payment information, where needed to process transactions;
- Communications, including emails, messages, consultation notes, feedback, and customer support inquiries;
- Website and device information, such as IP address, browser type, device identifiers, pages visited, and usage data collected through cookies or similar technologies;
- Any other information you choose to provide to us in the course of using our services.
We collect and process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
Maple Bloom Garden Studio processes personal information for the following purposes:
- To provide garden design, consultation, planning, and related services;
- To respond to inquiries, requests, and customer support communications;
- To schedule appointments, site visits, and service delivery;
- To prepare quotes, proposals, invoices, and service agreements;
- To process payments and manage accounts receivable;
- To maintain business records and fulfill legal, tax, and regulatory obligations;
- To improve our website, services, operations, and customer experience;
- To send service-related communications and, where permitted, marketing communications;
- To detect, prevent, and address fraud, misuse, security incidents, or other unlawful activity;
- To protect the rights, property, and safety of Maple Bloom Garden Studio, our clients, and others.
4. Legal Basis for Processing
Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Depending on the circumstances, the legal basis for processing may include:
- Consent: You have given express or implied consent for specific purposes;
- Contractual necessity: Processing is necessary to provide requested services or enter into or perform a contract;
- Legitimate business purposes: Processing is reasonably necessary for business administration, service improvement, security, or fraud prevention, and is conducted in a manner appropriate to the sensitivity of the information;
- Legal obligation: Processing is required to comply with applicable laws, regulations, tax rules, or lawful requests;
- Other lawful exceptions: Where collection, use, or disclosure is permitted without consent under applicable law.
5. Data Sharing and Third Parties
Maple Bloom Garden Studio does not sell personal information. We may share personal information only as necessary and only with trusted third parties, including:
- Service providers that support website hosting, email delivery, customer relationship management, scheduling, payment processing, accounting, analytics, or IT/security services;
- Professional advisors, such as accountants, lawyers, or insurers, where necessary for business operations or legal compliance;
- Subcontractors or collaborators involved in delivering garden-related services, where required to complete a project;
- Government authorities, regulators, law enforcement, or other parties where disclosure is required or permitted by law;
- Other third parties with your consent or at your direction.
We require third-party service providers to protect personal information and to use it only for authorized purposes consistent with this Privacy Policy and applicable law.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, Maple Bloom Garden Studio takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy laws.
7. Storage Duration
Maple Bloom Garden Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as otherwise required or permitted by law.
Retention periods may vary depending on the type of information and the purpose for which it is used. In general:
- Client and project records are retained for the duration of the service relationship and for a reasonable period afterward;
- Financial and tax records are retained for the period required by applicable law;
- Communications and support records are retained as needed for business, legal, or dispute-resolution purposes;
- Website and technical logs are retained for a limited period unless needed for security, troubleshooting, or legal reasons.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Maple Bloom Garden Studio:
- Access: Request confirmation of whether we hold personal information about you and obtain a copy of that information;
- Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: Request deletion of personal information, subject to legal and contractual limitations;
- Restriction: Request that we limit the use or disclosure of personal information in certain circumstances;
- Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
- Objection: Object to certain uses of your personal information, including some forms of marketing or processing based on legitimate interests where applicable.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Please note that if you withdraw consent for certain information, Maple Bloom Garden Studio may not be able to provide some services or communications to you.
To withdraw consent, contact us at [email protected] or by phone at +1 (604) 782-4596.
10. Right to Complain
If you have concerns about how Maple Bloom Garden Studio handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the appropriate provincial privacy regulator.
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Canada
Website: https://www.priv.gc.ca
11. Data Security
Maple Bloom Garden Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include:
- Access controls and role-based permissions;
- Secure storage and password protection;
- Encryption where appropriate;
- Regular software updates and security monitoring;
- Staff awareness and confidentiality obligations;
- Procedures for handling suspected privacy incidents or data breaches.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
- Maple Bloom Garden Studio
- Address: 2140 4th Avenue W, Vancouver, BC V6K 1N8, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4596
13. Changes to Privacy Policy
Maple Bloom Garden Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date above. Where required by law, we may also provide additional notice or seek your consent.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.