Terms of Service

Effective Date: June 26, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the garden services, consultations, plans, and related offerings provided by Maple Bloom Garden Studio (“Maple Bloom Garden Studio,” “we,” “us,” or “our”). By requesting, booking, purchasing, or otherwise using our services, you agree to be bound by these Terms and any additional written agreements, estimates, work orders, or service-specific terms provided by us.

If you do not agree to these Terms, you must not use our services. These Terms apply to all clients, including residential, commercial, strata, and other property owners or authorized representatives who engage Maple Bloom Garden Studio.

2. Scope of Services

Maple Bloom Garden Studio provides garden-related services, which may include, without limitation:

• Garden design and planting plans
• Seasonal garden maintenance
• Lawn care and edging
• Shrub and hedge trimming
• Mulching and soil improvement
• Native plant selection and installation
• Spring and fall cleanups

Service details, timing, pricing, materials, and deliverables may be set out in an estimate, proposal, invoice, or work order. We may decline or modify services where site conditions, weather, safety concerns, plant availability, municipal restrictions, or other factors make performance impractical or inadvisable.

Unless expressly stated otherwise in writing, any design recommendations are based on the information available at the time and are intended as professional guidance only. Plant performance may vary due to soil conditions, drainage, pests, disease, weather, irrigation, and client maintenance practices.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and timely information about the property, site conditions, access, utilities, irrigation systems, pets, hazards, and any known restrictions.
• Ensure that you have the legal right or authority to authorize work at the property.
• Obtain any required approvals, permits, strata consents, landlord permissions, or municipal authorizations unless we expressly agree in writing to do so.
• Maintain safe and unobstructed access to the work area, including gates, pathways, water access, and parking where reasonably required.
• Secure or remove valuables, fragile items, ornaments, furniture, and other items that may be damaged during service.
• Disclose the presence of underground utilities, hidden obstacles, hazardous materials, invasive species, or other site risks.
• Follow any care instructions we provide after installation or maintenance.
• Promptly notify us of any concerns, defects, or issues after service completion.

You are responsible for the condition of the property and for any pre-existing damage, concealed defects, or unsafe conditions. We are not responsible for delays or additional costs caused by inaccurate information, lack of access, or failure to meet your obligations.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, fees are due as stated in our estimate, invoice, or work order. We may require a deposit before scheduling or commencing work, particularly for design services, special-order materials, or larger projects.

Payment terms may include the following:

• Invoices are payable within the period stated on the invoice, or if not stated, within 14 days of the invoice date.
• Late payments may result in service suspension, cancellation of future bookings, and/or interest or administrative charges to the extent permitted by applicable law.
• Prices may exclude applicable taxes, disposal fees, delivery charges, permit fees, and third-party material costs unless expressly included.
• Any change in scope, additional labor, emergency call-outs, or extra materials requested by you may be billed separately.
• We may adjust estimates if site conditions differ materially from what was disclosed or reasonably observable at the time of quoting.

We accept payment methods communicated at the time of booking or invoicing. You are responsible for any bank charges, chargeback fees, or payment processing reversals caused by your payment provider or financial institution, except where prohibited by law.

5. Cancellation and Refund Policy

You may cancel or reschedule services by providing reasonable notice. Because scheduling, staffing, and material procurement are often arranged in advance, cancellation fees may apply.

• For scheduled maintenance visits, cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.
• For design services, deposits are generally non-refundable once work has commenced, except where required by applicable law or expressly stated otherwise in writing.
• For special-order plants, materials, or custom work, amounts already spent or committed may be non-refundable.
• If we must cancel or reschedule due to weather, safety, supply issues, or other operational reasons, we will make reasonable efforts to offer an alternative date or service arrangement.

Refunds, if any, will be assessed on a case-by-case basis and may be limited to services not yet performed and costs not yet incurred. Completed services are generally non-refundable unless required by law or agreed in writing.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Bloom Garden Studio shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of enjoyment, loss of profits, loss of use, or loss of plant stock, arising out of or related to the services or these Terms.

Without limiting the foregoing, we are not responsible for:

• Damage caused by hidden defects, underground utilities, pre-existing conditions, or inaccurate site information;
• Plant failure due to weather, drought, frost, pests, disease, soil conditions, irrigation issues, or client neglect;
• Delays caused by weather, supply shortages, labor availability, or events beyond our control;
• Damage resulting from third-party contractors, utility providers, or persons other than our personnel;
• Loss or damage to items not removed or secured by you prior to service.

To the extent permitted by law, our total liability for any claim arising from or relating to the services or these Terms shall not exceed the amount paid by you to Maple Bloom Garden Studio for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, or any non-excludable consumer rights.

7. Intellectual Property Rights

All designs, concepts, planting plans, drawings, documents, photographs, written materials, estimates, and other deliverables created by Maple Bloom Garden Studio remain our intellectual property unless otherwise agreed in writing.

Upon full payment, you are granted a limited, non-exclusive, non-transferable license to use the deliverables solely for the property and purpose for which they were created. You may not reproduce, sell, distribute, publish, or use our materials for other properties or commercial purposes without our prior written consent.

We may retain copies of project materials for our records and may use non-identifying photographs of completed work for portfolio, marketing, or educational purposes unless you object in writing before the work is photographed or published, subject to applicable privacy laws.

8. Data Protection and Privacy

We collect, use, and disclose personal information only as reasonably necessary to provide our services, manage client relationships, process payments, communicate with you, maintain records, and comply with legal obligations.

Personal information may include your name, contact details, property address, billing information, service preferences, and communications. We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse.

We may share personal information with trusted service providers, such as payment processors, scheduling tools, accounting services, or subcontractors, only as needed to perform services or operate our business. We do not sell personal information.

By using our services, you consent to our collection, use, and disclosure of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements. If you have questions about privacy or wish to access or correct your information, contact us using the details below.

9. Force Majeure

Maple Bloom Garden Studio shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, wildfire, flood, earthquake, power outages, labor disputes, supply chain disruptions, transportation interruptions, government actions, public health emergencies, or acts of God.

If a force majeure event occurs, we may suspend, postpone, or modify services without liability. We will make reasonable efforts to resume services as soon as practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them or the services shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the services, subject to any mandatory consumer protection or other non-waivable rights under applicable law.

12. Contact Information

If you have any questions, concerns, or notices regarding these Terms or our services, please contact:

Maple Bloom Garden Studio
2140 4th Avenue W, Vancouver, BC V6K 1N8, Canada
Email: [email protected]
Phone: +1 (604) 782-4596

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. If any invalid provision can be modified to make it enforceable, it shall be interpreted and enforced as modified to the extent permitted by law.

By engaging Maple Bloom Garden Studio, you acknowledge that you have read, understood, and agreed to these Terms of Service.